Cancellation and Refund Details

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We want shopping on Himali Green to be transparent and straightforward. Because our marketplace connects you directly with independent sellers across Nepal, cancellation, exchange, and refund options may vary depending on the stage of your order and the seller's policies.

For complete legal terms, please refer to our Refund, Return and Cancellation Policy.

Returns and Exchanges:
Most products on Himali Green are exchange-only.

You may request a return or exchange if you receive an item that is:

• Damaged
• Defective
• Incorrect or different from what you ordered

Return requests should generally be submitted within 7 days of delivery, and the product should remain unused, with its original packaging, labels, and accessories whenever possible. You may be asked to provide photos or other information to help verify the issue.

Returns for change of mind, ordering mistakes, or personal preference are generally not accepted unless required by law or approved by the seller.

Refunds:
Refunds are typically issued only when an exchange is not possible, replacement stock is unavailable, required by law, or otherwise approved by the seller or HimaliGreen.

When a refund is approved, it may be processed to your original payment method, bank account, digital wallet, marketplace credit, or another suitable method.

Processing times vary depending on your payment provider and verification requirements.

Cancelling an Order:
You can usually cancel an order before it has been accepted by the delivery partner.

Once a shipment has been handed over for delivery, cancellation options become more limited because shipping costs may already have been incurred.

If delivery has already started:

• Shipping charges may still apply.
• Return shipping charges may apply where applicable.
• Payment processing fees may be deducted from any eligible refund.

Shipping Charges After Cancellation:
If you cancel only part of an order, the shipping cost for the remaining items may change.

This is because removing products can affect package size, weight, shipping discounts, or delivery rates. Any approved refund will reflect the updated shipping calculation.

Cash on Delivery Orders:
For Cash on Delivery (COD) orders that are already out for delivery, you may need to contact the seller directly regarding cancellation.

Repeatedly placing orders without accepting delivery may result in restrictions on COD or your marketplace account.

Prepaid Orders:
Some products require payment before they can be processed.

If a prepaid shipment is cancelled after it has entered the delivery process, any eligible refund may be reduced by applicable delivery, return shipping, payment processing, or other operational charges already incurred.

Seller Return Shipping Policies:
Each seller chooses one of several return shipping arrangements before listing their products.

Depending on the seller's selected policy, return shipping and exchange shipping costs may be paid by the seller, the customer, or shared between both parties. The applicable policy is shown during purchase and applies to that order.

Need Help?
If you have questions about an order, we recommend contacting the seller first. If additional assistance is needed, the HimaliGreen team will do its best to help facilitate communication and resolve issues where appropriate.

For the complete terms governing cancellations, returns, exchanges, refunds, shipping charges, and related matters, please refer to the Refund, Return and Cancellation Policy.