Refund, Return and Cancellation Policy

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Last Updated: June 07 2026

This Refund, Return and Cancellation Policy ("Policy") governs returns, exchanges, refunds, cancellations, and related matters for purchases made through himaligreen.com ("Marketplace", "we", "our", or "us").

This Policy forms part of the Customer Terms of Service and Seller Agreement.

1. Marketplace Structure

The Marketplace operates as a multi-vendor platform.

Orders may contain products from multiple Vendors.

Products belonging to the same Vendor may be grouped into a single shipment.

Products belonging to different Vendors may be shipped separately and may be subject to different delivery schedules, cancellation rights, shipping charges, and return arrangements.

2. General Return Policy

The Marketplace primarily operates on an exchange-only basis.

Returns are accepted only when a product is:

• Damaged;
• Defective; or
• Incorrectly supplied.

Returns for reasons such as change of mind, buyer preference, or ordering mistakes are generally not accepted unless required by law or expressly approved by the Vendor.

3. Return Request Period

Returns are accepted only for damaged, defective, or incorrect items. Returned items must be unused, unwashed, and in the same condition in which they were received, with all original tags, labels, packaging, and accessories intact. Eligible return requests must generally be initiated within seven (7) days after delivery.

Requests submitted after the return window may be declined.

The Marketplace or Vendor may request supporting evidence including:

• Photographs;
• Videos;
• Delivery documentation;
• Product packaging information;
• Additional information reasonably necessary to evaluate the request.

4. Exchange Process

Where a return request is approved, the Vendor will generally provide an exchange product rather than a refund.

Refunds may be provided where:

• Exchange is not reasonably possible;
• Replacement inventory is unavailable;
• Required by law;
• Approved by the Vendor or Marketplace.

5. Vendor Return Shipping Policies

Each Vendor selects one of the following return-shipping arrangements:

Option 1

Seller pays return shipping.

Seller pays exchange shipping.

Option 2

Buyer pays return shipping.

Seller pays exchange shipping.

Option 3

Buyer pays return shipping.

Buyer pays exchange shipping.

The return policy selected by the Vendor at the time of purchase governs the transaction.

The selected policy cannot be retroactively changed for completed purchases.

6. Contacting the Vendor

Customers are responsible for contacting the Vendor directly regarding eligible returns and exchanges.

The Marketplace may assist where necessary but is not obligated to act as the primary return-processing contact.

Vendor contact information may be made available through Marketplace systems.

7. Prepayment Products

Certain products may be designated by Vendors as requiring prepayment.

If an order contains one or more products requiring prepayment:

• Cash on Delivery may not be available;
• The Marketplace may require successful payment before order processing;
• The Marketplace may restrict changes from prepaid orders to Cash on Delivery.

If a payment attempt fails, the order may remain pending until payment is successfully completed or otherwise resolved.

8. Order Acceptance by Vendors

Certain products or orders may require Vendor acceptance before fulfillment.

Until Vendor review is completed:

• Orders may remain pending;
• Inventory availability may be verified;
• Pricing and fulfillment availability may be confirmed.

Vendors may accept or reject orders in accordance with Marketplace policies.

9. Cancellation Before Logistics Acceptance

Before a shipment is accepted by a logistics provider, customers may generally cancel:

• Individual order items; or
• Entire shipments.

No shipping charges will generally apply to cancelled items or shipments that have not been accepted by a logistics provider.

Refunds, where applicable, will be processed in accordance with this Policy.

10. Shipping Recalculation Following Cancellation

Customers acknowledge that shipping charges may change when items are cancelled.

Cancellation of some products may:

• Remove shipping discounts;
• Change package dimensions;
• Change package weight;
• Change applicable delivery rates.

Accordingly, shipping charges for remaining items may be recalculated after cancellation.

The amount refunded will reflect such recalculation.

11. Partial Cancellation Example

For illustration purposes only:

Original Order:

Product A: NPR 100

Shipping: NPR 20

Total: NPR 120

Product B: NPR 200

Shipping: NPR 25

Total: NPR 225

Total Paid: NPR 345

If Product A is cancelled and the revised shipping cost for Product B becomes NPR 30:

Product B: NPR 200

Shipping: NPR 30

Total Remaining Order: NPR 230

The refund would be based on the difference between the original amount paid and the revised amount payable, less any applicable payment-processing fees.

Actual calculations may vary depending on circumstances.

12. Cancellation After Logistics Acceptance

Once a logistics provider accepts a shipment for delivery:

• Individual items generally cannot be cancelled;
• The shipment becomes the smallest cancellable unit.

This limitation exists because logistics providers generally handle shipments as a single delivery unit.

13. Shipment Cancellation After Delivery Activities Begin

Once delivery activities have commenced, shipping-related costs may already have been incurred.

Customers requesting cancellation at this stage acknowledge that:

• Delivery charges may remain payable;
• Return-delivery charges may apply;
• Payment-processing fees may apply;
• Refunds may be reduced accordingly.

14. Prepaid Shipment Cancellations

Where a prepaid shipment is cancelled after logistics acceptance:

The customer may be eligible for a refund equal to:

Amount Paid

minus

• Outbound delivery charges;
• Return-delivery charges where applicable;
• Payment-processing fees;
• Other charges reasonably incurred in connection with the cancellation.

The exact refund amount will be communicated during processing.

15. Cash on Delivery Shipment Cancellations

Where a shipment is being delivered on a Cash on Delivery basis and delivery activities have commenced, customers may be required to contact the Vendor directly regarding cancellation requests.

The Vendor may require reimbursement of applicable logistics costs.

The Marketplace does not guarantee approval of such requests.

16. Vendor-Initiated Shipment Cancellation

A Vendor may request cancellation of a shipment that has not yet been delivered.

Where delivery has already commenced:

• The Vendor may become responsible for applicable shipping costs;
• Return-delivery charges may apply;
• Additional operational fees may apply where permitted by law.

The Marketplace may record and monitor such cancellations.

17. Returned Shipments

A shipment may be returned to the Vendor where:

• Delivery cannot be completed;
• The customer refuses delivery;
• The customer cannot be contacted;
• Delivery is otherwise unsuccessful.

Returned shipments may generate additional logistics costs.

18. Failed Delivery and Refusal of Delivery

Customers are expected to cooperate with legitimate delivery attempts.

Repeated conduct including:

• Refusing deliveries;
• Ignoring delivery communications;
• Providing inaccurate delivery information;
• Placing orders without genuine intent to receive them;

may result in:

• Account restrictions;
• Suspension of Cash on Delivery privileges;
• Account suspension;
• Account termination.

The Marketplace reserves sole discretion in determining abuse.

19. Vendor Responsibility for Returned Shipments

Where a shipment is returned due to customer non-acceptance or failed delivery, the Vendor acknowledges that:

• The product may be returned through logistics channels;
• Return-delivery costs may apply;
• Marketplace personnel may assist in tracking or coordinating returns.

Applicable charges may be recorded against the Vendor's account where permitted by Marketplace policies.

20. Refund Methods

Refunds may be issued through one or more of the following methods:

• Original payment method;
• Bank transfer;
• Digital wallet;
• Marketplace credit;
• Other methods determined by the Marketplace.

The Marketplace may choose the refund method where reasonably necessary.

21. Processing Time

Refund processing times depend on:

• Payment providers;
• Banks;
• Wallet providers;
• Verification requirements;
• Operational review requirements.

Estimated processing times are not guaranteed.

22. Fraud Prevention

The Marketplace reserves the right to:

• Investigate return requests;
• Investigate cancellation requests;
• Investigate refund claims;
• Request additional evidence;
• Deny requests that appear fraudulent or abusive.

Fraudulent activity may result in account suspension or termination.

23. Marketplace Authority

To protect customers, Vendors, and Marketplace operations, the Marketplace may:

• Approve refunds;
• Deny refunds;
• Approve exchanges;
• Adjust shipping calculations;
• Resolve disputes;
• Reverse Marketplace credits;
• Recover amounts from Vendor payouts where permitted by agreements.

Such decisions will be made in good faith and based on available information.

24. Policy Changes

The Marketplace may modify this Policy from time to time.

Updated versions will be published on the Marketplace.

Continued use of Marketplace services after publication constitutes acceptance of the revised Policy.

25. Contact Information

Questions regarding this Policy may be directed to:

Email: info@himaligreen.com

Website: https://himaligreen.com

Business Address: Pokhara - 18, Sarangkot Top Tole

26. Related Policies

This Policy should be read together with:

• Customer Terms of Service
• Seller Agreement
• Privacy Policy
• Cookie Policy
• Data Rights Request Policy
• Acceptable Use Policy