Privacy Policy

Last Updated: June 6 2026

This Privacy Policy explains how himaligreen.com ("Marketplace", "we", "our", or "us") collects, uses, stores, shares, and protects information relating to users of our website, applications, and services.

We believe online commerce should not require unnecessary surveillance. We are committed to collecting only the information reasonably necessary to operate the Marketplace and provide services to customers and vendors.

By using the Marketplace, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

Customers;
Vendors;
Visitors to the Marketplace;
Individuals interacting with Marketplace services.

This Privacy Policy does not apply to third-party websites, services, or businesses that may be linked from the Marketplace.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

Account Information

Name
Email address
Phone number
Password credentials (stored securely in hashed form)

Delivery Information

Recipient name
Delivery address
Contact phone number

Vendor Information

Business name
Business contact details
Payment settlement information
Tax information where required
Product listing information

Customer Support Information

Messages sent to support
Communications with vendors
Dispute-related information
Feedback and reports

Transaction Information

We may collect information related to transactions conducted through the Marketplace, including:

Orders
Products purchased
Prices
Shipping charges
Payment status
Delivery status
Return requests
Cancellation requests

Technical Information

We may automatically collect limited technical information necessary for operation and security, including:

IP address
Browser type
Device type
Operating system
Login activity
Security-related logs
Error reports

3. Information We Do Not Collect

We strive to minimize data collection.

We do not currently use:

Advertising tracking cookies
Behavioral profiling cookies
Cross-site tracking technologies
Third-party advertising networks

We do not sell personal information.

4. How We Use Information

We use information to:

Create and manage accounts
Process orders
Facilitate transactions
Coordinate deliveries
Communicate with users
Process payments
Prevent fraud
Maintain platform security
Resolve disputes
Respond to customer support requests
Comply with legal obligations
Improve Marketplace operations

5. Information Shared With Vendors

When a customer places an order, information necessary to fulfill that order may be shared with the relevant Vendor.

This may include:

Customer name
Delivery address
Contact phone number
Order details
Transaction-related information

Vendors may use this information solely for purposes related to fulfillment, support, returns, exchanges, and legal compliance.

6. Information Shared With Logistics Providers

To facilitate delivery, we may share information with logistics providers, including:

Customer name
Delivery address
Contact phone number
Shipment information
Order reference information

Such information is shared only to the extent reasonably necessary for delivery services.

7. Information Shared With Payment Providers

Payment-related information may be shared with payment processors, banks, wallet providers, and payment gateways.

The Marketplace does not store full payment card information unless expressly stated.

Payment providers process information according to their own privacy policies and legal obligations.

8. Service Providers

We may engage third-party service providers to assist with:

Hosting
Infrastructure
Email delivery
Security
Monitoring
Backup services
Customer communications

Such providers may receive access to information only as necessary to perform services on our behalf.

9. Vendor Contact Information Published Publicly

The Marketplace allows customers to contact Vendors directly.

Accordingly, a Vendor's marketing telephone number may be displayed publicly.

If no marketing telephone number is provided, the Vendor's primary business telephone number may be displayed publicly.

By registering as a Vendor, Vendors consent to such publication.

10. Ownership of Product Data

Vendors retain ownership of product content they submit to the Marketplace, including:

Product descriptions
Product images
Product specifications
Pricing information
Product attributes

The Marketplace receives a limited license to store, display, process, distribute, and promote such content solely for operation of the Marketplace.

11. Data Retention

We retain information only as long as reasonably necessary for:

Providing services
Processing transactions
Security purposes
Fraud prevention
Accounting obligations
Legal compliance
Dispute resolution
Operational continuity

Certain records may be retained after account closure where required by law or legitimate business necessity.

12. Account Deletion Requests

Customers and Vendors may request deletion of their accounts and associated personal information by contacting us via email.

Subject to legal, accounting, security, fraud-prevention, operational, and dispute-resolution requirements, we aim to process deletion requests within ninety (90) days.

Deletion requests may not result in removal of information that we are legally required to retain.

13. Data Security

We implement reasonable technical and organizational measures designed to protect information against:

Unauthorized access
Unauthorized disclosure
Alteration
Loss
Misuse

However, no internet-based service can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

14. International Data Transfers

Information may be processed and stored in countries where our service providers or infrastructure providers operate.

By using the Marketplace, you acknowledge that information may be transferred to and processed in jurisdictions outside your country of residence.

15. Children's Privacy

The Marketplace is not intended for individuals who are not legally capable of entering binding agreements under applicable law.

We do not knowingly collect personal information from children where prohibited by law.

16. Legal Compliance and Protection

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with legal obligations;
Respond to lawful requests from authorities;
Protect Marketplace rights;
Prevent fraud;
Protect users, vendors, or the public;
Enforce Marketplace policies.

17. Business Transfers

If the Marketplace undergoes a merger, acquisition, restructuring, financing transaction, or sale of assets, information may be transferred as part of that transaction.

Any successor organization will remain subject to applicable legal obligations regarding personal information.

18. Your Rights

Subject to applicable law, users may request:

Access to personal information;
Correction of inaccurate information;
Deletion of personal information;
Export of available personal information;
Information regarding Marketplace data practices.

Requests may be submitted through the contact details provided below.

Additional details are available in our Data Rights Request Policy.

19. Cookies

The Marketplace uses only limited cookies necessary for operation and security.

Currently, these cookies include:

Session Cookie

Used to maintain authenticated sessions and allow users to remain logged in while using Marketplace services.

CSRF Security Cookie

Used to protect Marketplace forms and requests from cross-site request forgery attacks and other security threats.

We do not currently use:

Advertising cookies
Behavioral tracking cookies
Third-party analytics cookies

Additional information is available in our Cookie Policy.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the Marketplace.

Continued use of the Marketplace after publication of an updated Privacy Policy constitutes acknowledgment of the revised policy.

21. Contact Information

Questions, privacy requests, or concerns regarding this Privacy Policy may be submitted to:

Email: info@himaligreen.com

Website: https://himaligreen.com

Business Address: Pokhara 18, Sarangkot Top Tole

22. Related Policies

This Privacy Policy should be read together with:

Customer Terms of Service
Seller Agreement
Cookie Policy
Data Rights Request Policy
Acceptable Use Policy
Refund, Return & Cancellation Policy

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