Himali GreenHimali Green logoHimali Green
Terms & Policies

Data Rights Request Policy

Content

Last Updated: June 6 2026

This Data Rights Request Policy explains how customers, vendors, and other users of himaligreen.com ("Marketplace", "we", "our", or "us") may request access to, correction of, export of, or deletion of personal information held by the Marketplace.

This policy should be read together with our Privacy Policy.

1. Our Commitment

We believe users should have reasonable visibility into the personal information we hold about them and reasonable control over that information.

Subject to applicable laws, security requirements, fraud-prevention obligations, accounting requirements, and operational needs, we provide mechanisms for users to exercise data-related rights.

2. Who May Submit Requests

The following individuals may submit requests:

  • Customers
  • Vendors
  • Former customers
  • Former vendors
  • Other individuals whose personal information may be held by the Marketplace

Requests may be submitted personally or through an authorized representative where permitted by law.

3. Available Requests

Subject to applicable law and verification requirements, users may request:

Access Request

You may request information regarding personal information that the Marketplace maintains about you.

Examples include:

  • Account information
  • Contact information
  • Order history
  • Transaction history
  • Support communications
  • Vendor account information
  • Other information associated with your account

Correction Request

You may request correction of inaccurate or incomplete personal information.

Examples include:

  • Name corrections
  • Email address updates
  • Phone number corrections
  • Business information updates

Certain information may also be updated directly through your account settings.

Data Export Request

You may request a copy of available personal information maintained by the Marketplace.

Where reasonably practical, information may be provided in a commonly used electronic format.

Exported information may not include:

  • Internal security records
  • Fraud-prevention information
  • Information relating to other users
  • Proprietary Marketplace information
  • Information restricted by law

Deletion Request

You may request deletion of personal information associated with your account.

Deletion requests may include:

  • Customer accounts
  • Vendor accounts
  • Contact information
  • Other personal information maintained by the Marketplace

4. Information That May Be Retained

A deletion request does not necessarily require complete removal of all information.

The Marketplace may retain information where reasonably necessary for:

  • Legal compliance
  • Tax and accounting obligations
  • Fraud prevention
  • Security investigations
  • Dispute resolution
  • Enforcement of agreements
  • Protection of users
  • Operational continuity
  • Backup and disaster recovery systems

Examples may include:

  • Order records
  • Payment records
  • Refund records
  • Cancellation records
  • Security logs
  • Communications relating to disputes

Where information must be retained, we will continue to protect it in accordance with our Privacy Policy.

5. Vendor Product Content

Vendors retain ownership of product content submitted to the Marketplace.

Vendors may remove product listings at any time through Marketplace tools or by contacting us.

However, historical transaction records and information reasonably necessary for legal, accounting, fraud-prevention, operational, and dispute-resolution purposes may be retained.

6. Identity Verification

Before fulfilling certain requests, we may require verification of identity.

Verification may include:

  • Confirmation of account ownership
  • Verification through registered email addresses
  • Verification through registered phone numbers
  • Additional information reasonably necessary to confirm identity

If we cannot reasonably verify identity, we may decline the request.

7. How to Submit a Request

Requests should be submitted by email to:

Email: info@himaligreen.com

Please include:

  • Full name
  • Registered email address
  • Registered phone number (if applicable)
  • Type of request
  • Description of the request

Providing complete information may help us process your request more efficiently.

8. Processing Time

We aim to process requests within ninety (90) days of receiving a verified request.

Complex requests, large requests, or requests requiring additional verification may take additional time where permitted by law.

If additional time is required, we may notify you.

9. Request Outcomes

After reviewing a request, we may:

  • Approve the request;
  • Partially approve the request;
  • Request additional information;
  • Decline the request where legally permitted.

Where a request cannot be fully honored, we will generally provide an explanation unless prohibited by law.

10. No Fee for Standard Requests

The Marketplace generally does not charge fees for reasonable data-rights requests.

However, we reserve the right to charge reasonable administrative fees or decline requests that are:

  • Excessive;
  • Repetitive;
  • Manifestly unfounded;
  • Abusive.

11. Authorized Representatives

Where permitted by law, authorized representatives may submit requests on behalf of another individual.

The Marketplace may require evidence of authorization and identity verification before processing such requests.

12. Protection of Other Users

The Marketplace will not disclose information that would:

  • Reveal personal information of another user;
  • Compromise security systems;
  • Expose confidential business information;
  • Interfere with fraud-prevention efforts;
  • Violate applicable law.

13. Changes to This Policy

We may update this Data Rights Request Policy from time to time.

Updated versions will be published on the Marketplace.

Continued use of the Marketplace after publication of an updated version constitutes acknowledgment of the revised policy.

14. Contact Information

Questions regarding this policy or requests concerning personal information may be directed to:

Email: info@himaligreen.com

Website: https://himaligreen.com

Business Address: Pokhara - 18, Sarangkot Top Tole

15. Related Policies

This policy should be read together with:

  • Privacy Policy
  • Cookie Policy
  • Customer Terms of Service
  • Seller Agreement
  • Acceptable Use Policy
  • Refund, Return & Cancellation Policy