Customer Terms and Conditions

Last Updated: June 17 2026

Welcome to himaligreen.com ("Marketplace", "we", "our", or "us").

These Customer Terms of Service ("Terms") govern your access to and use of our website, applications, products, and services. By creating an account, browsing the Marketplace, purchasing products, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, you may not use the Marketplace.

1. About the Marketplace

The Marketplace is an online platform that connects buyers and independent sellers ("Vendors").

Products offered on the Marketplace are listed and sold by Vendors. Unless explicitly stated otherwise, the Marketplace is not the manufacturer, owner, reseller, or importer of products sold by Vendors.

The Marketplace facilitates product discovery, ordering, payment processing, logistics coordination, and customer support services.

2. Eligibility

You must be legally capable of entering into binding agreements under applicable law to use the Marketplace.

By using the Marketplace, you represent and warrant that:

The information you provide is accurate and complete.
You will keep your account information current.
You will comply with these Terms and applicable laws.

3. Customer Accounts

You may be required to create an account to access certain features.

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Promptly notifying us of any unauthorized access to your account.

We may suspend or terminate accounts that violate these Terms or applicable law.

4. Product Information

Product listings, descriptions, specifications, images, pricing, warranties, and availability are provided by Vendors.

While we strive to maintain accurate information, we do not guarantee that product descriptions, specifications, images, pricing, or availability are accurate, complete, current, or error-free.

Vendors are responsible for the content of their listings.

5. Orders

Submitting an order request does not guarantee acceptance of the order.

Orders may be subject to:

Vendor review and acceptance;
Inventory availability;
Payment verification;
Fraud-prevention checks;
Compliance with applicable laws and policies.

The Marketplace or Vendor may decline or cancel an order before shipment for legitimate business, operational, legal, or fraud-prevention reasons.

6. Payment Methods

The Marketplace may offer one or more payment methods, including:

Cash on Delivery (COD);
Digital wallets;
Online payment gateways;
Other payment methods made available from time to time.

Certain products may require advance payment before processing.

If an order contains one or more products designated as requiring prepayment, Cash on Delivery may not be available for that order.

Orders requiring payment may remain pending until payment is successfully completed.

7. Pricing

All prices displayed on the Marketplace are subject to change without notice.

Applicable charges may include:

Product price;
Delivery charges;
Taxes required by law;
Other disclosed fees.

Delivery charges may vary based on destination, package characteristics, vendor policies, and other operational factors.

8. Shipping and Delivery

Delivery services may be provided by third-party logistics providers.

Estimated delivery times are estimates only and are not guaranteed.

The Marketplace is not responsible for delays caused by:

Vendors;
Logistics providers;
Weather conditions;
Natural disasters;
Government actions;
Strikes;
Events outside our reasonable control.

Risk of loss and responsibility for products may transfer according to applicable law and delivery arrangements.

9. Returns and Exchanges

Returns and exchanges are governed by our Refund, Return & Cancellation Policy.

Unless otherwise required by law, the Marketplace operates primarily on an exchange-only basis.

Return requests are generally accepted only for:

Damaged products;
Defective products;
Incorrect products.

Requests must generally be initiated within seven (7) days after delivery.

Specific return-shipping responsibilities are determined by the Vendor's selected return policy.

Customers are responsible for contacting the Vendor directly regarding eligible return and exchange requests.

10. Order Cancellation

Before Logistics Acceptance:

Before a shipment has been accepted by a logistics provider, customers may be permitted to cancel:

Individual order items; or
Entire shipments.

Any order amounts may be adjusted to reflect recalculated shipping charges and payment-processing fees.

Shipping Recalculation:

Cancellation of some items may affect shipping charges for remaining items.

Shipping charges may be recalculated based on the remaining products in the order.

After Logistics Acceptance:

Once a logistics provider accepts a shipment, individual order items may no longer be cancelled.

At that stage, the shipment becomes the smallest cancellable unit.

Prepaid Orders:

If a prepaid shipment is cancelled after delivery activities have commenced:

Delivery charges may remain payable;
Payment-processing fees may be deducted;
Remaining eligible amounts may be refunded.

Cash on Delivery Orders

Cancellation requests for Cash on Delivery shipments after delivery activities have commenced may require direct coordination with the Vendor.

11. Failed Deliveries

Customers are responsible for:

Providing accurate delivery information;
Being reasonably available for delivery coordination;
Cooperating with delivery attempts.

Repeated refusal to accept orders, repeated failure to respond to delivery attempts, abuse of Cash on Delivery services, or other misuse of Marketplace services may result in:

Order restrictions;
Account suspension;
Account termination;
Additional verification requirements for future purchases.

The Marketplace reserves sole discretion in determining misuse of Marketplace services.

12. Communications

You consent to receive service-related communications, including:

Order confirmations;
Payment notifications;
Delivery updates;
Security notices;
Customer support communications.

These communications may be sent by email, SMS, telephone, messaging applications, or other available channels.

13. Intellectual Property

The Marketplace and its content, including software, trademarks, branding, designs, and platform functionality, are owned by or licensed to us and are protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of Marketplace intellectual property to you.

14. User Conduct

You agree not to:

Violate any applicable law;
Use the Marketplace for fraudulent purposes;
Interfere with Marketplace operations;
Attempt unauthorized access to systems or accounts;
Submit false information;
Circumvent payment or ordering processes;
Abuse customer support services;
Engage in conduct prohibited by our Acceptable Use Policy.

15. Third-Party Services

The Marketplace may rely on third-party providers, including:

Payment processors;
Logistics providers;
Identity verification services;
Communication providers.

We are not responsible for services provided by independent third parties.

16. Privacy

Your use of the Marketplace is also governed by:

Privacy Policy;
Cookie Policy;
Data Rights Request Policy.

By using the Marketplace, you acknowledge that your information may be processed as described in those policies.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the Marketplace and its services are provided on an "as is" and "as available" basis.

We make no warranties regarding:

Product quality;
Product suitability;
Product availability;
Vendor performance;
Uninterrupted service;
Error-free operation.

Any warranties relating to products are provided by the applicable Vendor unless otherwise stated.

18. Limitation of Liability

To the maximum extent permitted by law, the Marketplace, its owners, officers, employees, affiliates, and service providers shall not be liable for:

Indirect damages;
Consequential damages;
Incidental damages;
Lost profits;
Lost business opportunities;
Data loss;
Delivery delays;
Vendor actions or omissions.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

19. Indemnification

You agree to indemnify and hold harmless the Marketplace and its affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

Your use of the Marketplace;
Your violation of these Terms;
Your violation of applicable law;
Your infringement of third-party rights.

20. Suspension and Termination

We may suspend, restrict, or terminate access to the Marketplace at any time if we reasonably believe that:

You violated these Terms;
You engaged in fraud or abuse;
Your activities create legal, operational, or security risks.

Termination does not affect obligations incurred before termination.

21. Ratings and Reviews

To improve the usefulness and reliability of reviews and ratings, the platform may use automated or manual methods to determine how reviews are displayed, ranked, summarized, or highlighted. Factors that may be considered include recency, relevance, helpfulness, completeness, verification of purchase or service usage, reviewer history, suspected fraud or abuse, and other quality signals. As a result, not all reviews may be displayed in chronological order, and certain reviews may be given greater or lesser prominence when calculating displayed ratings, recommendations, or review summaries. We reserve the right to modify our review and rating methodologies at any time to maintain the integrity and usefulness of the platform.

21. Changes to These Terms

We may modify these Terms from time to time.

Updated versions will be published on the Marketplace.

Continued use of the Marketplace after changes become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to conflict of law principles.

23. Contact Information

For questions regarding these Terms, customer rights, or Marketplace policies, please contact:

Email: info@himaligreen.com

Website: https://himaligreen.com

Business Address: Pokhara - 18, Sarangkot Top

24. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Data Rights Request Policy, Acceptable Use Policy, and Refund, Return & Cancellation Policy, constitute the entire agreement between you and the Marketplace regarding your use of the services.

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